Privacy policy
PRIVACY POLICY
Last updated: 27 August 2026
Teddyshirt ("Teddyshirt", "we", "us" or "our") respects your privacy.
This Privacy Policy explains how Teddyshirt collects, uses, stores and shares personal information when you visit teddyshirt.com, communicate with us, or purchase products through our website.
1. WHO WE ARE
Trading name:
Teddyshirt
Business address:
District 1, Locality 12, Street 5
El Obour City, Qalyubia
Egypt
Postal Code: 11828
Telephone:
+44 7576 038391
Email:
teddyshirtsupport@gmail.com
WhatsApp:
+44 7576 038391
Teddyshirt is operated from Egypt and sells products to customers in the United Kingdom.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with Teddyshirt, we may collect:
- Name
- Email address
- Telephone number
- WhatsApp contact information
- Billing address
- Delivery address
- Order information
- Products purchased
- Product selections
- Size and colour selections
- Personalisation information
- Customer-provided photographs or artwork where submitted
- Customer communications
- Customer service communications
- Cancellation information
- Refund information
- Return information
- Information concerning damaged or incorrect products
- Payment transaction information
- IP address
- Browser information
- Device information
- Website usage information
- Cookie information
- Security and fraud-prevention information
3. HOW WE COLLECT INFORMATION
We may collect information:
- When you place an order
- During checkout
- When you contact us by email
- When you contact us by telephone
- When you contact us through WhatsApp
- When you request cancellation
- When you request a refund
- When you request a return
- When you submit customer content
- Through cookies and similar technologies
- Through third-party services used to operate the website
4. WHY WE USE PERSONAL INFORMATION
We may use personal information to:
- Process orders
- Manufacture products
- Fulfil orders
- Process payments
- Arrange delivery
- Communicate with customers
- Provide customer support
- Respond to enquiries
- Process cancellation requests
- Process refunds
- Process returns
- Investigate complaints
- Investigate defective or damaged products
- Prevent fraud
- Maintain website security
- Improve our website and services
- Maintain accounting and business records
- Comply with legal obligations
- Establish, exercise or defend legal claims
- Send direct marketing where legally permitted
5. GELATO AND PRODUCTION PARTNERS
Teddyshirt uses Gelato as a third-party print-on-demand production and fulfilment provider.
When an order is placed, information necessary to manufacture and deliver the product may be transmitted to Gelato and relevant production or fulfilment partners.
This information may include:
- Customer name
- Delivery address
- Product ordered
- Product specifications
- Product personalisation information
- Customer-provided content where necessary for production
- Order information needed to fulfil the order
Gelato may route orders to independent production partners and may arrange production, printing, packaging and delivery.
Gelato states that its network includes independent production partners and that the information collected may include customer name, address, telephone number, order information and uploaded design content where relevant. 5
6. NO SALE OR TRADE OF CUSTOMER INFORMATION
Teddyshirt does not sell, rent or trade customer personal information as a commercial product.
We may disclose personal information to third parties where reasonably necessary to:
- Process an order
- Manufacture a product
- Fulfil an order
- Process payment
- Deliver an order
- Provide customer support
- Maintain website security
- Comply with legal obligations
- Exercise or defend legal rights
Such disclosure is not a sale of customer information for the purpose of commercialising the customer's personal information.
7. PAYMENT PROVIDERS
Payments may be processed by third-party payment providers.
Payment providers may process payment information under their own terms and privacy policies.
Teddyshirt does not intentionally store complete payment-card information where the payment is processed directly by a third-party payment provider.
8. OTHER SERVICE PROVIDERS
We may share information reasonably necessary for services involving:
- E-commerce
- Website hosting
- Website operation
- Payment processing
- Manufacturing
- Printing
- Production
- Fulfilment
- Packaging
- Shipping
- Delivery
- Security
- Customer support
- Analytics
- Marketing where legally permitted
We do not provide more personal information than is reasonably necessary for the relevant service where practicable.
9. WHATSAPP
Customers may contact Teddyshirt through WhatsApp.
WhatsApp may be used for:
- General enquiries
- Product questions
- Customer support
- Order-related communication
- Cancellation requests
- Refund-related communication
- Delivery questions
Purchases are completed through teddyshirt.com rather than WhatsApp.
Information contained in WhatsApp communications may be processed to respond to the customer's enquiry or provide the requested service.
WhatsApp is operated by a third party and its own terms and privacy policy may apply.
10. LAWFUL BASES
Depending on the circumstances, Teddyshirt may process personal information on the basis of:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests where applicable
- Consent where legally required
- Establishment, exercise or defence of legal claims
11. INTERNATIONAL DATA PROCESSING
Teddyshirt operates from Egypt.
Our service providers may operate in multiple countries.
Personal information may therefore be processed outside the United Kingdom.
Where applicable data-protection law requires appropriate safeguards for international transfers, Teddyshirt will use the safeguards required by applicable law.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Information may be retained longer where necessary to:
- Comply with legal obligations
- Maintain accounting records
- Maintain tax records
- Resolve disputes
- Prevent fraud
- Establish or defend legal claims
- Maintain appropriate business records
When personal information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where reasonably appropriate.
13. YOUR RIGHTS
Subject to applicable law, you may have rights including:
- Right of access
- Right to correction
- Right to deletion in applicable circumstances
- Right to restriction of processing
- Right to object to certain processing
- Right to data portability where applicable
- Right to withdraw consent where processing is based on consent
You may also object to direct marketing.
To exercise a relevant right, contact:
teddyshirtsupport@gmail.com
14. DIRECT MARKETING
Teddyshirt may send direct marketing only where permitted by applicable law.
Where consent is required, Teddyshirt will obtain the required consent before sending the relevant marketing communication.
You may unsubscribe from marketing communications at any time.
15. COOKIES
Teddyshirt may use cookies and similar technologies.
Strictly necessary technologies may be used where legally permitted.
Non-essential cookies, analytics technologies, advertising technologies, pixels, scripts, tags and similar technologies will be used only where legally required consent has been obtained.
16. SECURITY
We use reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Unauthorised disclosure
No internet transmission or electronic storage system can be guaranteed to be completely secure.
17. CHILDREN
Teddyshirt does not knowingly seek to collect personal information from children where doing so would be unlawful.
18. CUSTOMER CONTENT
Where customers provide personal photographs, artwork, names, text or other content for personalised products, such information may be processed by Teddyshirt and relevant production providers only as reasonably necessary to provide the requested service, subject to applicable law and the relevant provider's terms.
19. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for third-party privacy practices, security or content.
20. CHANGES TO THIS POLICY
We may update this Privacy Policy when reasonably necessary.
The latest version will be published on teddyshirt.com.
21. CONTACT
Teddyshirt
District 1, Locality 12, Street 5
El Obour City, Qalyubia
Egypt
Postal Code: 11828
Telephone:
+44 7576 038391
Email:
teddyshirtsupport@gmail.com
WhatsApp:
+44 7576 038391