Shipping policy
SHIPPING POLICY
Last updated: 27 August 2026
Teddyshirt is an online clothing store operated from Egypt and currently sells products to customers in the United Kingdom.
Teddyshirt uses independent third-party production and fulfilment providers, including Gelato and its production partners.
1. ORDER PROCESS
Customers place orders through teddyshirt.com.
Products may be manufactured after an order is placed.
After an order is accepted, the necessary order information may be transmitted to the relevant production and fulfilment provider.
2. PRODUCTION
Gelato may manufacture, print, package and fulfil Teddyshirt orders.
Gelato may route an order to an appropriate independent production partner.
Teddyshirt does not guarantee that an order will be produced in a particular country unless the product page specifically states otherwise.
The production location may depend on:
- Product type
- Product availability
- Customer destination
- Production capacity
- Fulfilment availability
3. THIRD-PARTY MANUFACTURERS
The manufacturer or fulfilment provider is a service provider used by Teddyshirt.
The customer's purchase agreement remains with Teddyshirt.
The customer does not become a party to the separate contract between Teddyshirt and Gelato or another production provider.
4. PRODUCTION TIME
Production time may vary according to:
- Product type
- Quantity
- Production location
- Production capacity
- Seasonal demand
- Other operational factors
Any production estimate displayed before purchase is an estimate unless a specific period has expressly been agreed.
5. SHIPPING
After production, products may be packaged and shipped directly to the customer by Gelato or one of its production or logistics partners.
Available shipping methods, costs and estimated delivery times will be displayed during checkout where applicable.
6. DELIVERY ESTIMATES
Delivery times may depend on:
- Production time
- Fulfilment location
- Shipping method
- Delivery destination
- Carrier conditions
- Seasonal demand
- Customs or border procedures where applicable
A displayed delivery date or period is an estimate unless a specific delivery period has expressly been agreed.
7. STATUTORY DELIVERY REQUIREMENTS
Where applicable UK law imposes a delivery requirement, Teddyshirt will comply with that requirement unless another lawful delivery period has been agreed.
For applicable distance sales, goods generally must be delivered without undue delay and, unless otherwise agreed, within the period required by applicable law.
8. DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address.
Please check the address carefully before completing the order.
If the customer provides an incorrect or incomplete address, delivery may fail or be delayed.
Where legally permitted, reasonable additional costs directly caused by incorrect customer-provided delivery information may be charged.
9. TRACKING
Where available, tracking information may be provided after dispatch.
Tracking availability depends on the shipping service and carrier used.
10. LOST SHIPMENTS
If an order appears to have been lost, contact Teddyshirt.
Please provide:
- Order number
- Customer name
- Delivery information
Teddyshirt may investigate the shipment with Gelato, the relevant production provider and/or the delivery carrier.
11. DAMAGED PACKAGES
If a package arrives damaged, contact Teddyshirt as soon as reasonably possible.
Photographs of the packaging and product may assist with the investigation.
Nothing in this section removes or restricts statutory consumer rights.
12. INCORRECT OR MISSING ITEMS
If the wrong item is delivered or an item is missing, contact Teddyshirt.
Teddyshirt will investigate the issue and provide the remedy required by applicable law.
13. DELIVERY DELAYS
Delays may occur due to circumstances outside Teddyshirt's reasonable control.
These may include:
- Carrier disruption
- Severe weather
- Transportation disruption
- Manufacturing disruption
- Strikes
- Technical failures
- Government restrictions
- Natural events
- Other genuinely uncontrollable circumstances
Teddyshirt will take reasonable steps to assist customers where such problems occur.
Nothing in this section removes statutory consumer rights.
14. DELIVERY AREA
Teddyshirt currently focuses on sales and delivery to the United Kingdom.
Certain postcodes or destinations may be unavailable depending on available production and shipping services.
Any material delivery restriction will be communicated before purchase where required.
15. INTERNATIONAL DELIVERY
Teddyshirt may expand international delivery in the future.
Where international delivery is offered, applicable charges, taxes, duties and restrictions will be disclosed before purchase where legally required.
16. RISK AND RESPONSIBILITY
Teddyshirt remains responsible for the goods until responsibility legally passes to the customer under applicable law.
The use of Gelato, another manufacturer, a fulfilment provider or a carrier does not by itself transfer risk or legal responsibility to the customer.
17. DELIVERY AND CANCELLATION
Where a customer has a statutory right to cancel, that right is governed by the applicable cancellation rules and the Teddyshirt Return and Refund Policy.
The customer does not lose a statutory cancellation right merely because the order was produced or shipped, except where a lawful statutory exception applies.
18. CONTACT
Teddyshirt
District 1, Locality 12, Street 5
El Obour City, Qalyubia
Egypt
Postal Code: 11828
Email:
teddyshirtsupport@gmail.com
Telephone:
+44 7576 038391
WhatsApp:
+44 7576 038391